Privacy Policy


Who we are

Privacy Policy describes the information we collect, how we use it, and the standards and procedures in place to safeguard your personal information.

Our website address is https://genm.global.

GenM, its personnel, and its affiliates strictly adhere to this Privacy Policy and the security practices and procedures described herein to ensure the confidentiality of customer information. It is GenM’s policy to comply with all federal and state laws and regulations relating to the privacy of our customers’ personally identifiable information (PII) or personal information (PI) and private health information (PHI).

We receive a number of different types of information about you, including:

  • The information that’s required when you sign up for the site, as well as the information you choose to share.
  • Except as permitted by law or as otherwise described below, GenM does not disclose any PII/PI/PHI about its customers, or former customers, or employees, to anyone. GenM does not sell lists or customer information.

Information GenM Collects for Customers

GenM collects, retains, and uses PII/PI/PHI from customers to include the following:

  • The information that’s required when you sign up for the site, as well as the information you choose to share.
  • Required information such as your name, email address, birthday, and gender. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
  • Usernames and User IDs, which are a way to identify you on GenM. A User ID is a string of numbers and a username generally is some variation of your name.
  • The information posted to a group chat or moderated session and information kept within a one on one session.
  • Information GenM receives on forms, including, but not limited to, identifying information such as an address, telephone number, email address related to customer projects.
  • Banking information for billing purposes; such as account # and routing information for invoicing purposes.

Information GenM Collects for Employees and Subcontractors

Federal law requires us to obtain, verify, and record personal information – such as your name, address, and date of birth – in order to confirm your identity, social security number, and banking information. GenM collects, retains, and uses PII from employees and subcontractors including the following:

  • Information GenM receives on applications or other forms, including, but not limited to, identifying information such as an address, telephone number, email address, social security number, date of birth, mother’s maiden name.
  • Background security checks.
  • Bank information (if payments are needed).

Information GenM May Share

GenM keeps your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies. We only use your information within our company. However, sometimes we use third parties to process your information (such as credit card payment providers). We require these third parties to comply strictly with its instructions and we require that they not use your personal information for their own business purposes.


The Uses of the Collected Data by GenM

GenM uses non-identifying and aggregate information to better design our Web site and to use it in research and trend analysis. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people’s data in a way that it no longer personally identifies you.

GenM anonymizes and aggregates information about responses to assessments, and the frequency of the utilization of the GenM service. These efforts enhance the application.
The anonymous and aggregated data also may be published through various media platforms/academic journals. No personal identifying information is tied to the results, and GenM does not share anything that could be used to identify your account or your private information.

GenM stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.

GenM may enable access to public information that has been shared through our services.

GenM may allow service providers to access information so they can help us provide services. IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyze and improve the services offered on our website, e.g. to provide you with the most user-friendly navigation experience.

Certain information is needed to provide you with services, so we only delete this information after you delete your account. Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, geolocation, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Site User.

Upon request, we provide site visitors with access to a description of information that we maintain about them. GenM.com uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. If you feel that this site is not following its stated information policy, you may contact us at addresses or phone numbers below.

For content that is covered by intellectual property rights, like photos and videos you specifically grant GenM.com a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with GenM.com (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.

When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).


Disclosure of Personal Information

We do not share personally identifiable information about our customers (present, former and potential) with anyone, except as required by law, or as follows:

  • To any person when you authorize such disclosure.
  • To computer services consultants and technicians or other security consultants, in order to ensure the confidentiality and security of customer & employee records.
  • To financial service providers or consultants to carry out requested services, and/or to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability.
  • To independent auditors or consultants in order to carry out institutional risk control.
  • To government or regulatory agencies, including self-regulatory organizations and to comply with a legal summons, court order, subpoena or similar legal process, audit or investigation.
  • To swap data repositories.

Protection: How We Protect Personal Information

We restrict access to information about you to those employees who need to know that information as part of their job responsibilities. We also educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, special training programs, and our Code of Conduct. We take appropriate disciplinary measures to enforce employee privacy responsibilities. We have developed precautions that comply with federal regulations to ensure the security and confidentiality of customer records and information, to guard against any anticipated threats or hazards to the security or integrity of such records, and to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to our customers or our employees.

GenM maintains strict information security procedures, including physical, electronic and procedural safeguards, to protect the confidentiality of your information. We conduct semi-annual Risk Privacy Assessments and remediate to update our technology to improve the protection of information storage.

We protect personally identifiable information by:

  • Restricting access to customer information to only those personnel for whom the information is necessary.
  • Entering into written confidentiality/non-disclosure agreements with third-party service providers for certain disclosures.
  • Maintaining physical, electronic, and procedural safeguards that comply with the relevant laws and regulations.
  • GenM uses firewall barriers and digital certifications to maintain the security of your online session and information.
  • We do not collect any nonpublic personal information about visitors on our website unless the information is provided to us voluntarily or derived from website navigation and usage of the GenM website and online platforms.
  • We may gather and analyze information regarding usage of our website, including domain name, the number of hits, the pages visited, previous/subsequent sites visited and length of the user session. This information may be gathered by using cookies. GenM uses cookies and similar technologies to track usage of the website and to address security issues. We may also use cookies to store your preferences relating to the use of our website. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, phablet, cell phone or another electronic device (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track traffic flows.

Cookies record information about your preferences and allow us to tailor GenM to your interests. During the course or any visit to the Site, the pages you see, along with a cookie, are downloaded to your device. Many websites do this because cookies enable website publishers to do useful things such as finding out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking for the cookie left there on the previous visit. Information supplied by cookies can help us to analyze the profile of our visitors so we can provide you with better user experience.


Protecting the privacy of your fellow GenM Users

During the use of GenM.global services, you will not send or otherwise post unauthorized commercial communications (such as spam) on GenM.global.

You will not collect users’ content or information, or otherwise access GenM.global, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission.

You will not upload viruses or other malicious code.

You will not solicit login information or accessing an account belonging to someone else.

You will not bully, intimidate, or harass any other User.

You will not post content that: is hateful, threatening, or pornographic; incites violence or contains nudity or graphic or gratuitous violence.

You will not provide any false personal information on GenM.global, or create an account for anyone other than yourself without permission.

You will not create more than one personal profile.

Privacy Enforcement

Personnel using GenM’s information resources in opposition to this policy may be subject to limitations on the use of these resources, suspension of privileges (including internet access), as well as disciplinary and/or legal action, including termination of employment. Employees, contractors, consultants, interns, and all personnel affiliated via third parties sign the Privacy Policy agreement to comply and be governed by this policy and the GenM Information Security Policies upon hire and again annually. All Employees have background checks performed. All Therapists acting as contractors go through rigorous vetting processes meeting or exceeding national credentialing standards.


Copyrights: GenM and Protecting Other People’s Intellectual Property Rights

We respect other people’s rights and expect you to do the same. You will not post content or take any action on genm.global that infringes or violates someone else’s rights or otherwise violates the law. We can remove any content or information you post on genm.global if we believe that it violates this Privacy Policy or the Terms of Use on this Site. You will not use our copyrights or any confusingly similar marks, without our written permission. If you collect information from GenM Users, you will: obtain their consent, make it clear you (and not genm.global) are the one collecting their information and post a privacy policy explaining what information you collect and how you will use it. You will not post anyone’s identification documents or sensitive financial information on GenM.global. You will not tag GenM fellow Users or send email invitations to non-users without their consent.


Portable Electronic Devices

The GenM Platform is available on a multitude of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier’s normal rates and fees, such as text messaging fees may still apply. You provide all rights necessary to enable GenM Users to sync (including through an application) their contact lists with any basic information and contact information that is visible to them on GenM.com, as well as your name and profile picture.


California Consumer Privacy Act (CCPA) Use And Disclosure Of Personal Data

GenM recognises that California has articulated specific privacy rights of GenM Users in that State. California Users should understand that GenM does not sell User data to third parties. Further, GenM is a medical records retention company. As such, almost all User data is kept in encrypted storage as a medical record, including all User created transcripts. State Law requires GenM to retain such records for at least seven years. The CCPA does not generally apply to medical information governed by the California Confidentiality of Medical Information Act (CMIA) or protected health information collected by a covered entity or business associate governed by the privacy, security, and breach notification rules of the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009.

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request, once a year, if GenM have shared their personal information (non-medical record data only) with other companies for direct marketing purposes during the preceding calendar year. This is California’s “Shine-the-Light Law.” To request a copy of the information disclosure provided by GenM, please contact us on genm.global at the “contact us” link on the website. Please allow a reasonable time for a response.

If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted on our site. GenM does not have Users below the age of 13 and does not typically allow Users to publicly post information. However, if you feel you publicly posted information on the Site and you are between the ages of 13 and 17, please contact us on genm.global at the “contact us” link on the website. Please allow a reasonable time for a response. Please be aware that such a request does not ensure complete or comprehensive removal of the data/content you have posted and that there may be circumstances in which the law does not require or even allow removal of data, specifically medical data, even if requested.

California Right to Know: You may request access to the specific pieces of personal data we have collected about you in the last 12 months. You may also request additional details about our information practices, including the categories of personal data we have collected about you, the sources of such collection, the categories of personal data we share for a business or commercial purpose, and the categories of third parties with whom we share your personal data. You may make these requests by contacting us on GenM.com at the “contact us” link on the website. Please allow a reasonable time for a response.

California Designated Agent. You may designate an agent to make a request on your behalf. That agent must have access to your account in order for us to verify the request.
California Non-Discrimination. GenM will never discriminate against you, including by denying or providing a different level of service should you choose to exercise your rights under the CCPA.


Privacy in International Use and The GDPR

The GenM Platform advises both its Client/Users and practicing Platform Providers to be aware of and respect and comply with the local laws of any international based Client. GenM is cognisant and respects the formal promulgation of the existing European Union (EU) data privacy regulations. The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA and is commonly referred to as “GDPR.” The basic tenants of the promulgated GDPR regulations include, but are not limited to the following:

Disclosure when you sell, transfer or third party marketing of User’s data: As outlined in this Terms of Use, GenM does not sell or transfer Client data and any marketing efforts are focused solely on internal information updates to our registered Clients.

Access to collected data: At GenM, you already have the ability to access your shared data (Your personal information, your emergency contact information and all your interactions with your Providers) and use it as you wish.

Clear Consent: At GenM our Terms of Use are clear on what consent we seek with regards to your data and prior to your engagement with your Provider, you review and agree to a further “informed consent” process.

Security: At GenM we have encrypted our data from day one and has always been stored all Private Health Information with full HIPAA compliance and in an anonymised form as required by the GDPR.

Notice/Audit: At GenM, we will provide our Clients notice of any data breach and we employ a full-time security officer, as well as engaging a third-party security firm to periodically audit both or code and technology security as well as our HIPAA policies and procedures around data security.

Finally, dependent on your EU country of origin, the GDPR takes into account what has previously termed the right “to forget” or request the deletion of your data once you cease using a particular application or site. This particular tenant of the GDPR may conflict with applicable medical records retention laws. In the United States, this requires at least seven years of retention, which is common around the world and is sometimes up to ten years or more in certain countries. So, unlike some data platforms, GenM cannot erase private health data directly upon a Client’s request, as it may be considered essential for other medical file retention purposes. Applicable individual country medical retention laws are generally considered an acceptable exception to the GDPR regulations regarding the right to deletion of certain data.


Privacy Disputes

You will resolve any claim, cause of action or dispute (claim) you have with us arising out of or relating to this Statement or genm.global exclusively in Oslo, Norway. The Norwegian laws will govern this Statement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.

If anyone brings a claim against us related to your actions, content or information on genm.global, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.


Social Networks and GenM

These services allow the web site to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically, but require express authorization by the User.

GenM Users can share information and Data supplied to this Site with the social networks with which the User is registered, accepting their privacy policy.

Facebook social buttons/widgets (Facebook) Facebook Social button is a service run by Facebook Inc.

Twitter is managed by Twitter, a company that complies with the “Safe Harbor” Privacy Policy Framework initiative, guaranteeing the handling of Personal Information.

LinkedIn


Final Words from GenM

We try to keep genm.global safe, but you use it at your own risk. We are providing genm.global “As Is” without any express or implied warranties. We do not guarantee that genm.global will be safe or secure. GenM.global is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.

Genm.global openly volunteers its practices of collecting information, its targeting capabilities, and its use of cookies. If you have any questions pertaining to this privacy policy and its contents, please direct your correspondence to genm.global at the “contact us” link on the website.

Understand, that we treat your use of our platform with the utmost respect to your privacy. We keep all information not disclosed above private between the Therapist and the User, keeping only non-decimated “file” copies for reference in case of legal dispute by court order as we are required to under Federal Laws for a period up to seven years or by the applicable State Regulation. File retention protects both User and Therapists safety. GenM is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and databases, etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our site.

GenM reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.



LAST UPDATED JANUARY 1, 2020

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Org.No: 922 396 345
Email: info@genm.global
Telephone: 991 67 217

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  Generation Mobility AS 2020 . Privacy policy

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