Who we are
Our website address is https://genm.global.
We receive a number of different types of information about you, including:
GenM collects, retains, and uses PII/PI/PHI from customers to include the following:
Federal law requires us to obtain, verify, and record personal information – such as your name, address, and date of birth – in order to confirm your identity, social security number, and banking information. GenM collects, retains, and uses PII from employees and subcontractors including the following:
GenM keeps your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies. We only use your information within our company. However, sometimes we use third parties to process your information (such as credit card payment providers). We require these third parties to comply strictly with its instructions and we require that they not use your personal information for their own business purposes.
GenM uses non-identifying and aggregate information to better design our Web site and to use it in research and trend analysis. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people’s data in a way that it no longer personally identifies you.
GenM anonymizes and aggregates information about responses to assessments, and the frequency of the utilization of the GenM service. These efforts enhance the application.
The anonymous and aggregated data also may be published through various media platforms/academic journals. No personal identifying information is tied to the results, and GenM does not share anything that could be used to identify your account or your private information.
GenM stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.
GenM may enable access to public information that has been shared through our services.
GenM may allow service providers to access information so they can help us provide services. IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyze and improve the services offered on our website, e.g. to provide you with the most user-friendly navigation experience.
Certain information is needed to provide you with services, so we only delete this information after you delete your account. Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, geolocation, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Site User.
Upon request, we provide site visitors with access to a description of information that we maintain about them. GenM.com uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. If you feel that this site is not following its stated information policy, you may contact us at addresses or phone numbers below.
For content that is covered by intellectual property rights, like photos and videos you specifically grant GenM.com a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with GenM.com (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.
When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
We do not share personally identifiable information about our customers (present, former and potential) with anyone, except as required by law, or as follows:
We restrict access to information about you to those employees who need to know that information as part of their job responsibilities. We also educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, special training programs, and our Code of Conduct. We take appropriate disciplinary measures to enforce employee privacy responsibilities. We have developed precautions that comply with federal regulations to ensure the security and confidentiality of customer records and information, to guard against any anticipated threats or hazards to the security or integrity of such records, and to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to our customers or our employees.
GenM maintains strict information security procedures, including physical, electronic and procedural safeguards, to protect the confidentiality of your information. We conduct semi-annual Risk Privacy Assessments and remediate to update our technology to improve the protection of information storage.
We protect personally identifiable information by:
During the use of GenM.global services, you will not send or otherwise post unauthorized commercial communications (such as spam) on GenM.global.
You will not collect users’ content or information, or otherwise access GenM.global, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission.
You will not upload viruses or other malicious code.
You will not solicit login information or accessing an account belonging to someone else.
You will not bully, intimidate, or harass any other User.
You will not post content that: is hateful, threatening, or pornographic; incites violence or contains nudity or graphic or gratuitous violence.
You will not provide any false personal information on GenM.global, or create an account for anyone other than yourself without permission.
You will not create more than one personal profile.
The GenM Platform is available on a multitude of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier’s normal rates and fees, such as text messaging fees may still apply. You provide all rights necessary to enable GenM Users to sync (including through an application) their contact lists with any basic information and contact information that is visible to them on GenM.com, as well as your name and profile picture.
GenM recognises that California has articulated specific privacy rights of GenM Users in that State. California Users should understand that GenM does not sell User data to third parties. Further, GenM is a medical records retention company. As such, almost all User data is kept in encrypted storage as a medical record, including all User created transcripts. State Law requires GenM to retain such records for at least seven years. The CCPA does not generally apply to medical information governed by the California Confidentiality of Medical Information Act (CMIA) or protected health information collected by a covered entity or business associate governed by the privacy, security, and breach notification rules of the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request, once a year, if GenM have shared their personal information (non-medical record data only) with other companies for direct marketing purposes during the preceding calendar year. This is California’s “Shine-the-Light Law.” To request a copy of the information disclosure provided by GenM, please contact us on genm.global at the “contact us” link on the website. Please allow a reasonable time for a response.
If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted on our site. GenM does not have Users below the age of 13 and does not typically allow Users to publicly post information. However, if you feel you publicly posted information on the Site and you are between the ages of 13 and 17, please contact us on genm.global at the “contact us” link on the website. Please allow a reasonable time for a response. Please be aware that such a request does not ensure complete or comprehensive removal of the data/content you have posted and that there may be circumstances in which the law does not require or even allow removal of data, specifically medical data, even if requested.
California Right to Know: You may request access to the specific pieces of personal data we have collected about you in the last 12 months. You may also request additional details about our information practices, including the categories of personal data we have collected about you, the sources of such collection, the categories of personal data we share for a business or commercial purpose, and the categories of third parties with whom we share your personal data. You may make these requests by contacting us on GenM.com at the “contact us” link on the website. Please allow a reasonable time for a response.
California Designated Agent. You may designate an agent to make a request on your behalf. That agent must have access to your account in order for us to verify the request.
California Non-Discrimination. GenM will never discriminate against you, including by denying or providing a different level of service should you choose to exercise your rights under the CCPA.
The GenM Platform advises both its Client/Users and practicing Platform Providers to be aware of and respect and comply with the local laws of any international based Client. GenM is cognisant and respects the formal promulgation of the existing European Union (EU) data privacy regulations. The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA and is commonly referred to as “GDPR.” The basic tenants of the promulgated GDPR regulations include, but are not limited to the following:
Access to collected data: At GenM, you already have the ability to access your shared data (Your personal information, your emergency contact information and all your interactions with your Providers) and use it as you wish.
Security: At GenM we have encrypted our data from day one and has always been stored all Private Health Information with full HIPAA compliance and in an anonymised form as required by the GDPR.
Notice/Audit: At GenM, we will provide our Clients notice of any data breach and we employ a full-time security officer, as well as engaging a third-party security firm to periodically audit both or code and technology security as well as our HIPAA policies and procedures around data security.
Finally, dependent on your EU country of origin, the GDPR takes into account what has previously termed the right “to forget” or request the deletion of your data once you cease using a particular application or site. This particular tenant of the GDPR may conflict with applicable medical records retention laws. In the United States, this requires at least seven years of retention, which is common around the world and is sometimes up to ten years or more in certain countries. So, unlike some data platforms, GenM cannot erase private health data directly upon a Client’s request, as it may be considered essential for other medical file retention purposes. Applicable individual country medical retention laws are generally considered an acceptable exception to the GDPR regulations regarding the right to deletion of certain data.
You will resolve any claim, cause of action or dispute (claim) you have with us arising out of or relating to this Statement or genm.global exclusively in Oslo, Norway. The Norwegian laws will govern this Statement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.
If anyone brings a claim against us related to your actions, content or information on genm.global, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.
These services allow the web site to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically, but require express authorization by the User.
Facebook social buttons/widgets (Facebook) Facebook Social button is a service run by Facebook Inc.
We try to keep genm.global safe, but you use it at your own risk. We are providing genm.global “As Is” without any express or implied warranties. We do not guarantee that genm.global will be safe or secure. GenM.global is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.
Understand, that we treat your use of our platform with the utmost respect to your privacy. We keep all information not disclosed above private between the Therapist and the User, keeping only non-decimated “file” copies for reference in case of legal dispute by court order as we are required to under Federal Laws for a period up to seven years or by the applicable State Regulation. File retention protects both User and Therapists safety. GenM is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and databases, etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our site.
GenM reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.
LAST UPDATED JANUARY 1, 2020